1. Incident management and resolution
– Diagnosis and resolution of incidents relating to hardware, software, connectivity and corporate applications.
– Logging and closing tickets, maintaining records and reporting recurring issues.
2. Workstations and equipment
– Installation, configuration and commissioning of IT equipment, peripherals and mobile devices.
-Preparing equipment for staff onboarding and offboarding: user accounts, permissions, services and system restores.
-Preventative and corrective maintenance of the centre’s IT inventory.
3. Basic user and service administration
-Creating and managing user accounts, groups, access rights and permissions within the centre’s systems.
-Configuration of corporate applications, email, printers and office software.
-Support with the configuration of profiles, licences and internal applications.
4. Networks and connectivity
-Checking the status of the internal network, workstations and access points.
-Diagnosis and resolution of basic problems relating to connections, cabling, switching or wireless access points.
-Support for basic network monitoring and incident detection.
5. Systems and Services Support
-Installation and updating of corporate software, drivers, internal services and work tools.
-Functional testing, version control and checks following changes or updates.
-Documentation of procedures and user guides.
6. Security and compliance
-Support with backup management, secure remote access and system updates.
-Identification and reporting of suspicious activity, fraudulent emails or security incidents.
7. User Support
-Support for staff and researchers in the use of technological tools.
-Basic training in digital best practice and the use of the centre’s equipment.
8. Website
-Updating the website and the centre’s projects.